Terms of Service

These Terms of Service ("Terms") are a legally binding agreement between you ("you", "Customer") and Ocean Print Limited t/a WAZP. ("WAZP", "we", "us") governing your access to and use of our websites, accounts, checkout flows, and related services (the "Services"), including the ordering, manufacture, and delivery of 3D printed products (the "Products").

By creating an account, placing an order, or using the Services, you accept these Terms. If you do not agree, do not use the Services.

1 About WAZP and Our Role

1.1 Manufacturer & Merchant of Record. WAZP designs, manufactures, and sells 3D-printed Products. We also make available third-party designs under license and may accept Customer-provided designs for custom manufacture.

1.2 Production Network. We may manufacture in-house and/or use vetted subcontract manufacturers. Regardless of the production site, WAZP remains responsible to the Customer for conformity of the Product with the contract.

1.3 Scope. These Terms B2B (business) purchases. Some rights apply only to consumers under EU/EEA law; where relevant we say “Consumers only.”

2 Key Definitions

• Personalised Product: A Product made to your specificationsor clearly personalised, e.g., your provided model, text, logo, bespoke geometry or finishes beyond standard options.

• Standard Product: A Product made to order but not personalised (e.g., WAZP’s own or licensed designs with only ordinary options such as size or colour from a standard menu).

• Design Files / User Content: 3D files, artwork, text, images, instructions, or data you upload or provide to be used for manufacture.

• EU Legal Guarantee: Statutory rights for Consumers under EU law regarding lack of conformity (minimum two-year period; national rules may provide longer).

3 Orders & Contract Formation

3.1 Pre-contract information. Before you check out, we display key information: main characteristics, total price including taxes/fees, delivery costs, and applicable withdrawal rights.

3.2 Contract. The sales contract forms when we confirm your order (order confirmation email or account status update). We may decline or cancel an order (e.g., suspected fraud, safety/IP concerns, unmanufacturable design); if so, we will refund any amounts paid for the cancelled items.

3.3 Changes & Cancellations. You may request changes or cancellation until manufacture starts. After manufacture starts, Section 8 (Returns & Withdrawal) governs.

4 Pricing & Payment

4.1 Prices are shown in the currency indicated and may change at any time before checkout.

4.2 Payments are processed by secure third-party processors; you authorise charges when placing the order. For international transactions, exchange rates/fees are set by your provider.

4.3 For B2B Customers, WAZP may offer invoicing terms under a separate agreement; in case of conflict, that agreement prevails.

5 Manufacturing, Quality & Tolerances

5.1 Manufacture. Products are manufactured on demand. The average lead time for production is 2 to 3 days but can be up to 5 days.

5.2 3D Printing Characteristics. Layer lines, minor surface artefacts, and slight colour/finish variation are inherent to additive manufacturing and are not defects within the tolerances below.

5.3 Standard Tolerances (guidance):

• Dimensional: ±5% unless otherwise stated for the material/process. Aesthetic vs functional

• Colour/Finish: reasonable variation from on-screen previews due to materials, lighting, and monitor calibration.

• Mechanical properties: as per material datasheet ranges.

5.4 Safety & Use. Unless expressly stated, Products are not certified for food contact, toys/children under 14, critical structural uses, or high-temperature/chemical environments. Follow any instructions provided. Misuse voids remedies provided by WAZP (without affecting mandatory statutory rights).

6 Delivery, Risk & Title

6.1 Delivery. We deliver to the address you provide. Delivery dates are estimates.

6.2 Risk & Title (B2B). Unless otherwise agreed, risk passes on delivery to the first carrier; title transfers on full payment.

6.3 Loss/Damage in Transit. If a parcel is lost or arrives damaged, notify us promptly. We will investigate and, if confirmed, provide a reprint/replacement or refund.

7 Designs & Intellectual Property

WAZP Designs

• WAZP offers its own designs for sale. Unless expressly stated, the purchase grants you a personal, commercial right to use the physical Product. It does not grant rights to the underlying digital files or to reproduce the design. No reverse engineering, scanning, or reproduction for resale.

Licensed Third-party Designs

• Some Products are made under license. Additional license terms from the rightsholder may apply and will be shown where relevant. You must comply with those terms; any granted rights are limited to the physical Product unless explicitly stated.

Customer-Provided Designs (User Content)

• Ownership. You retain ownership of your Design Files. But do not own manufacturing, material settings.

• Licence to WAZP. You grant WAZP a worldwide, non-exclusive, royalty-free licence (with the right to sublicense to production partners) to use, reproduce, modify and manufacture from your Design Files solely to provide the Services (including quality checks, test prints, photography for your order page, and shipping).

• Your Responsibilities. You warrant that you have all necessary rights and that your Design Files and requested Products: (a) do not infringe third-party rights; (b) comply with applicable laws and safety standards; and (c) are fit for your intended use.

• Takedown. We may refuse or remove designs that we reasonably believe are unlawful, infringing, unsafe, or violate these Terms.

8 Returns, Refunds & Right of Withdrawal

Summary

• Personalised Products: No right of withdrawal under EU law (Consumer Rights Directive Art. 16(c)). Remedies for defects/non-conformity apply.

• Standard Products (not personalised): 14-day right of withdrawal (Consumers only) from delivery. You must inform us within 14 days and return the item within 14 days after that. You are responsible for return shipping costs unless we agree otherwise. We will refund the product price and standard delivery cost within 14 days of receiving the return or proof of return. We may deduct diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

WAZP Commercial Quality Guarantee (all Customers)

• If a Product arrives defective, damaged, or materially not as described, contact us within 30 days of delivery with photos/video and order details. We will, at our option, repair, reprint/replace, or refund. WAZP covers return shipping for accepted claims. This commercial guarantee is in addition to your statutory rights.

EU Legal Guarantee (Consumers)

• Consumers enjoy statutory remedies for lack of conformity for at least two years from delivery (national law may set longer periods). If the Product is non-conforming, you are entitled to repair or replacement at no cost; if impossible or disproportionate, an appropriate price reduction or refund may apply. This section cannot be excluded.

How to Exercise Rights

• Use the contact details in Section 16. For withdrawal (Standard Products), you may use the Model Withdrawal Form in Annex C but it is not mandatory.

9 Acceptable Use & Prohibited Content

You must not use the Services to create or sell Products that: (a) infringe IP rights; (b) contain unlawful, hateful, obscene, or defamatory content; (c) promote terrorism, exploitation of minors, or illegal activity; (d) are unsafe or intended for prohibited uses in Section 5.4; or (e) interfere with or reverse-engineer the Services. We may suspend accounts that violate this Section and will cooperate with lawful requests from authorities.

10 Privacy & Data Protection

10.1 We process personal data in accordance with our Privacy Policy and the GDPR. We act as controller for your account/order data and, where applicable, as processor for B2B clients when handling their end-customer data under a separate data processing agreement.

10.2 Account Security, it is your responsibility to maintain the confidentiality of your password, notify WAZP of unauthorized use immediately, you are liable for all activities taken under your account.

11 Warranties & Liability

11.1 As-is; compatibility. Except as required by law, the Services and any previews/renders are provided "as is." Colours and textures on screens are indicative only.

11.2 No exclusion of mandatory rights. Nothing in these Terms limits rights that cannot be excluded under applicable law, including Consumers’ statutory rights, or liability for death/personal injury caused by negligence, fraud, or wilful misconduct.

11.3 Limitation (B2C & B2B). To the fullest extent permitted by law, WAZP’s aggregate liability arising out of or relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses (e.g., lost profits, loss of business), except where such exclusion is prohibited by applicable law.

11.4 Indemnity (User Content). You agree to indemnify WAZP against third-party claims and costs arising from your User Content or your breach of these Terms.

12 B2B-Specific Terms

(apply where the Customer acts for trade/profession)

12.1 Inspection & Claims. Inspect on delivery and notify non-conformity within 7 days; failure to notify timely may limit commercial remedies (without affecting mandatory law).

12.2 Risk & Title. See Section 6.2. Retention of title until full payment.

12.3 Use & Resale. You are responsible for ensuring Products (and any claims you make about them) meet laws and standards in your resale markets.

13 Suspension & Termination

We may suspend or terminate access for breach, unlawful activity, or risks to safety/IP. You may close your account at any time. Termination does not affect accrued rights and obligations.

14 Changes to the Services & Terms

We may update these Terms to reflect changes to the Services, law, or business practices. We will post the updated Terms with a new "Last Updated" date and, where required, notify you. Continued use after the effective date constitutes acceptance.

15 Disputes, ADR/ODR & Governing Law

15.1 Talk to us first. Contact Support; most issues can be resolved quickly.

15.2 ADR/ODR (Consumers). If unresolved, Consumers may use the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr. WAZP will cooperate with appropriate ADR entities.

15.3 Law & Courts. These Terms are governed by the laws of Ireland. Courts of Ireland have jurisdiction, without prejudice to mandatory rights that allow Consumers to bring claims in their country of residence.

16 Contact

Ocean Print Limited t/a WAZP.
1st Floor, 16/17 College Green, Dublin. D02 V078
Email: support@wazp.io

Annex A — Claims Checklist (Quality/Transit)

Provide: (i) order number, (ii) item SKU, (iii) photos/video of defect/damage and packaging label, (iv) brief description, (v) your preferred remedy. Keep packaging until we confirm next steps.

Annex B — Tolerances & Finish

Process-specific tolerances and finish notes may be published on the product page or material datasheet and form part of these Terms.

Annex C — Model Withdrawal Form

(Consumers; Standard Products only)

To: WAZP Ltd., [address], [email]
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [___]
Ordered on [] / received on []
Name of consumer(s): [___]
Address of consumer(s): [___]
Signature of consumer(s) (only if this form is notified on paper): [___]
Date: [___]